Travel Kuoni

If you're contacting about a holiday booking

When you arrive at your destination, you will be provided with contact details for your local representative who will be on hand to assist to help you make the most of your holiday.

If you booked via phone

If you booked with one of our Destination Experts over the phone, please call our Customer Support team

0800 294 9705

Lines are closed Show all hours

Monday: 9am - 6pm

Tuesday: 9am - 6pm

Wednesday: 9am - 6pm

Thursday: 9am - 6pm

Friday: 9am - 6pm

Saturday: 9am - 5pm

Sunday: Closed


0800 2494 728

Australasia & North America

Mon to Fri: 10am - 5pm

Saturday & Sunday: Closed


0800 2949 711

Africa, India & Japan

Mon to Fri: 10am - 5pm

Saturday & Sunday: Closed

If you booked in-store

If you booked with one of our Personal Travel Experts in store, you can either call them using the number on your holiday confirmation or why not pop into store for a chat and a coffee.

Find store details

If you are experiencing any problems while away

When you arrive at your destination, you will be provided with contact details for your local representative who will be on hand to assist to help you make the most of your holiday.

In an emergency

In case of emergencies please call our Duty Office team who are available 24/7 and someone will be available to support you.

01306 744 435

On your return

If a problem remains unresolved during your holiday, or if you have any feedback for us, you should place your comments in writing Kuoni within 28 days of the completion of the holiday.

If you booked via phone

Please place any comments or feedback in writing to our Customer Services team along with your booking reference number.

customer@kuoni.co.uk

If you booked in-store

You can send them an email directly, call them using the number on your holiday confirmation, or pop into store for a chat and a coffee.

Find store details

Speak to one of our experts now about this offer

Call us on - 0800 092 4444

Speak to one of our experts now about this offer

Call us on - 0800 294 9710

Speak to one of our experts now about this offer

Call us on01306 744 988

Kuoni is a brand of DER Touristik UK Ltd. Registered in England. Company Number: 395623. Registered Office: Touristik House, Dorking Office Park, Dorking, Surrey, RH4 1HJ

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Talk to an expert today

Your dream holiday is just a phone call away

Call us on 0800 092 4444
Opening times

All Destinations

Monday: 9am - 8pm

Tuesday: 9am - 8pm

Wednesday: 9am - 8pm

Thursday: 9am - 8pm

Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 11am - 4pm


Australasia & North America

Mon to Fri: 10am - 5pm

Saturday: 10am - 5pm

Sunday: Closed


Africa, India & Japan

Mon to Fri: 10am - 5pm

Saturday: 10am - 2pm

Sunday: Closed

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I'm not sure yet

Tell us who is going with you, what airport you'd like to fly from and any other details we may find useful, such as if it's a special occasion.