If you're contacting about a holiday booking

When you arrive at your destination, you will be provided with contact details for your local representative who will be on hand to assist to help you make the most of your holiday.

If you booked via phone

If you booked with one of our Destination Experts over the phone, please call our Sales Support team

0800 092 4444

If you booked in-store

If you booked with one of our Personal Travel Experts in store, you can either call them using the number on your holiday confirmation or why not pop into store for a chat and a coffee.

Find store details

If you are experiencing any problems while away

When you arrive at your destination, you will be provided with contact details for your local representative who will be on hand to assist to help you make the most of your holiday.

In an emergency

In case of emergencies please call our Duty Office team and someone will be available to support you.

01306 744 435

On your return

If a problem remains unresolved during your holiday, or if you have any feedback for us, you should place your comments in writing Kuoni within 28 days of the completion of the holiday.

If you booked via phone

Please place any comments or feedback in writing to our Customer Services team along with your booking reference number.

customer@kuoni.co.uk

If you booked in-store

You can send them an email directly, call them using the number on your holiday confirmation, or pop into store for a chat and a coffee.

Find store details

Speak to one of our experts now about this offer

Call us on - 0800 092 4444

Or drop into your local Kuoni store to find out more

Find your nearest store

Speak to one of our experts now about this offer

Call us on - 0800 294 9710

Or drop into your local Kuoni store to find out more

Find your nearest store

Speak to one of our experts now about this offer

Call us on - 0800 294 9728

Or drop into your local Kuoni store to find out more

Find your nearest store

This holiday is currently unavailable to book online

We'd love to help you secure your holiday, you can reach out to us in one of the following ways...

Call us

  • We're here to answer the smallest question, or plan the largest holiday.
  • Lines open until 8PM. Calls answered by a human within 2 minutes.
0800 092 4444

Lines open today 9am-8pm Show all hours

All Destinations

Monday: 9am - 8pm

Tuesday: 9am - 8pm

Wednesday: 9am - 8pm

Thursday: 9am - 8pm

Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 11am - 4pm


Australasia & North America

Mon to Sat: 10am - 5pm

Sunday: Closed

Email us

  • Ask questions, change bookings, or arrange to speak to us.
  • We're online until 9am-8pm. Emails replied to within 1 working day.

Emails replied to within 1 working day

Live chat

  • Got a quick question? Our live chat team are here to help.
  • We're online until 8 PM. Chats answered by a human within 1 minute.

Chat to an expert now

Talk to an expert today

Your dream holiday is just a phone call away

Call us on 0800 092 4444
Opening times

All Destinations

Monday: 9am - 8pm

Tuesday: 9am - 8pm

Wednesday: 9am - 8pm

Thursday: 9am - 8pm

Friday: 9am - 8pm

Saturday: 9am - 6pm

Sunday: 11am - 4pm


Australasia & North America

Mon to Sat: 10am - 5pm

Sunday: Closed

Visit your local Kuoni store

Find your nearest store

In-person, virtual or phone

Get face-to-face advice from our friendly team

Email enquiry

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I'm not sure yet
I'm not sure yet

Tell us who is going with you, what airport you'd like to fly from and any other details we may find useful, such as if it's a special occasion.