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0800 092 4444 - Book an appointment
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- General enquiries
- For help with an existing holiday
If you're contacting about a holiday booking
When you arrive at your destination, you will be provided with contact details for your local representative who will be on hand to assist to help you make the most of your holiday.
If you booked via phone
If you booked with one of our Destination Experts over the phone, please call our Customer Support team
Lines are closed Show all hours
Monday: 9am - 6pm
Tuesday: 9am - 6pm
Wednesday: 9am - 6pm
Thursday: 9am - 6pm
Friday: 9am - 6pm
Saturday: 9am - 5pm
Sunday: Closed
0800 2494 728
Australasia & North America
Mon to Fri: 10am - 5pm
Saturday & Sunday: Closed
0800 2949 711
Africa, India & Japan
Mon to Fri: 10am - 5pm
Saturday & Sunday: Closed
If you booked in-store
If you booked with one of our Personal Travel Experts in store, you can either call them using the number on your holiday confirmation or why not pop into store for a chat and a coffee.
If you are experiencing any problems while away
When you arrive at your destination, you will be provided with contact details for your local representative who will be on hand to assist to help you make the most of your holiday.
In an emergency
In case of emergencies please call our Duty Office team who are available 24/7 and someone will be available to support you.
On your return
If a problem remains unresolved during your holiday, or if you have any feedback for us, you should place your comments in writing Kuoni within 28 days of the completion of the holiday.
If you booked via phone
Please place any comments or feedback in writing to our Customer Services team along with your booking reference number.
If you booked in-store
You can send them an email directly, call them using the number on your holiday confirmation, or pop into store for a chat and a coffee.
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Beach
We’re here to tailor-make a beach holiday that’s right for you
Family
Incredible Family holidays from Kuoni, adventures your family will always remember.
All inclusive
Our hand-picked all-inclusive holidays include, boutique, family & wellness resorts.
Honeymoons
Romantic honeymoon package you’ll remember for the rest of your lives.
City breaks
Our hand-picked luxury city breaks in Europe, Asia, Africa, Middle East and the USA
Adult only
Romantic retreats and group get-togethers on our adults-only holidays
Safari Holidays
Let us take you on safari in Africa for the best animal viewing on the planet.
LGBTQ+
Romantic retreats or special occasions on our LGBTQ+ holidays
Multi-centre
Combine different destinations, resorts and tours for a dream multi-centre.
Villas
Enjoy the best of both worlds: a luxurious and out-of-the-way villa holiday at a resort
Spa & wellness
Handpicked spa & wellness retreats, pampering or activity holidays all tailormade by Kuoni
Self drive
Create a tailor-made self-drive itinerary for a trip to immerse yourself in outdoor life.
Rail
Sit back, relax and enjoy the view during one of our luxurious train journeys
Beach & beyond
Mix seaside bliss with a side of adventure
Bucket-list trips
Tick off those trips you've always dreamt of
Experience everything, miss nothing
One stop’s never enough if you want to delve a little deeper into your destination.
Family favourites
Family holiday ideas from all-in stay put all inclusives to full-on safari adventures
Jet Set, Ready, Go
The temperatures are on the up, the flowers are blooming, and daylight is winning out. It’s time to start daydreaming of those hazy summer days.
Multi-stop holidays
Take the hassle out of holiday planning with these prepped-and-ready easy adventures.
Reset & Revive
Unplug & play with holidays that take you to places where there’s a focus on the rejuvenation of mind, body and soul.
Seaside breaks
Everything’s taken care and the pressure’s off for the whole crew on an oceanfront escape.
Where to go when in the school holidays
Which is better: Mauritius or Maldives?
Explore Jamaica: our top multi-centre combos
The best things to do in Borneo
Secrets to planning the ultimate Californian road trip
Turquoise dreams: A guide to the Indian Ocean islands
Offbeat gems: The Caribbean's hidden treasures
What to do in Canada: the ultimate bucket list
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Adult only
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All inclusive
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Beach
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City breaks
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Cruise and stay holidays
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Escorted Group Tours
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Exclusive to Kuoni
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Family
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Africa Family Holidays
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Barbados Family Holidays
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Caribbean Family Holidays
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Cyprus Family Holidays
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Family Activity Holidays
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Family all-inclusive
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Family Kids Club
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Greece Family Holidays
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Italy Family Holidays
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Maldives Family Holidays
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Mauritius Family Holidays
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Portugal Family Holidays
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Spain Family Holidays
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Sri Lanka Family Holidays
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Thailand Family Holidays
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Africa Family Holidays
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Honeymoons
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Antigua Honeymoons
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Australia Honeymoons
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Bali Honeymoons
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Barbados Honeymoons
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Caribbean Honeymoons
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Costa Rica Honeymoons
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Dominican Republic Honeymoons
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Dubai Honeymoons
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Europe honeymoons
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Greece Honeymoons
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Hawaii honeymoons
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Honeymoon adult only
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Honeymoon spa holidays
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Indian Ocean Honeymoons
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Italy Honeymoons
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Jamaica Honeymoons
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Luxury honeymoons
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Malaysia Honeymoons
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Maldives Honeymoons
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Mauritius Honeymoons
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Mexico Honeymoons
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Mini-moon
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Santorini honeymoons
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Seychelles Honeymoons
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Sri Lanka Honeymoons
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St Lucia Honeymoons
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Thailand Honeymoons
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Where To Go When
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Zanzibar honeymoons
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Antigua Honeymoons
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LGBTQ+
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Multi-centre
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Rail
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Safari Holidays
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Self drive
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Small group tours
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Spa & wellness
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Sustainability
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Villas
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Wildlife
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Talk to an expert today
Your dream holiday is just a phone call away
Call us on 0800 092 4444All Destinations
Monday: 9am - 8pm
Tuesday: 9am - 8pm
Wednesday: 9am - 8pm
Thursday: 9am - 8pm
Friday: 9am - 8pm
Saturday: 9am - 6pm
Sunday: 11am - 4pm
Australasia & North America
Mon to Fri: 10am - 5pm
Saturday: 10am - 5pm
Sunday: Closed
Africa, India & Japan
Mon to Fri: 10am - 5pm
Saturday: 10am - 2pm
Sunday: Closed
Visit your local Kuoni store
Find your nearest storeIn-person, virtual or phone
Get face-to-face advice from our friendly team
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