Compliance

Compliance tips

Our compliance tip process guarantees a trustworthy and at the same time transparent approach in dealing with compliance tips. A compliance tip is understood to be the suspicion of a possible criminal offense, such as fraud or corruption, or other significant violations of rules that have a connection to REWE Group or its employees. Corruption offenses in particular cause considerable damage not only to REWE Group, but also to society. Compliance tips can be submitted by employees as well as by external stakeholders.

It is particularly easy to submit compliance tips digitally with the REWE Group Hintbox – anonymously if desired. In addition, this digital reporting platform enables easy, data-protection compliant communication between whistleblowers and the responsible compliance departments of REWE Group. Individuals who wish to submit compliance tips without using a digital tool can also continue to contact the REWE Group ombudsperson.

Customer complaints, for example about the quality of REWE Group’s products and services or the services in the stores or travel agencies, do not qualify as compliance tips. For this, please contact the customer service areas and hotlines of the company or brand concerned.

We would like to expressly encourage each individual to inform us of any suspected violations of the law or instances of misconduct. Whistleblowers must not suffer any disadvantages as a result of providing compliance tips in a professional context.

Ombudsperson 

REWE Group has also appointed the lawyer Richard Rill as an external ombudsperson. Internal employees and external stakeholders (e.g. customers or business partners) may contact him if they wish to submit compliance tips anonymously, or if they are looking for a neutral point of contact who is bound to secrecy in matters of compliance. Contact is possible in German and English.

Grievances about human rights or environmental risks or due diligence violations

Our grievance procedure guarantees a trustworthy and at the same time transparent process in dealing with grievances about violations of human rights or environmental obligations. A grievance can be used to report suspicions of possible risks to human or environment rights or violations of due diligence obligation, such as forced labour, child labour, discrimination or the harmful contamination of soil, water and air, as well as detrimental noise and excessive water consumption which are linked to Kuoni, its supply chains or its employees. Grievances can be submitted by employees as well as third parties via the grievance channel by REWE Group – anonymously, if requested.

Customer complaints, for example about the quality of Kuoni products and services, are not considered grievances about human rights or environmental risks or due diligence violations. For these complaints, please do not hesitate to contact the customer service departments and hotlines.

We expressly encourage employees and external parties to inform us of any suspicion on human rights or environmental risks or due diligence violations. Whistleblowers must not suffer any occupational disadvantages as a result of submitting grievances. The grievance procedure follows a defined process, which is also set out in the Rules of Procedure and that complies with the German Act on Corporate Due Diligence Obligations in Supply Chains (LkSG) being applicable to the whole REWE Group (including us) due to its German parent company. Impartiality is guaranteed at all times; those involved in the procedure are not bound by instructions and are obliged to maintain confidentiality.

Report a human rights or environmental violation